Privacy Policy

This Privacy Policy (“Policy”) is a legal agreement between you (referred to herein as “the User”, “you” or “your”) and Hub.xyz (referred to herein as “the Company”, “we”, “us” or “our”), the company who owns and operates the Hub.xyz website. Unless otherwise specified, all terms used in this Policy shall have the same meanings as provided in Clause Definition and Interpretation of our Terms of Use.

By using the Hub.xyz website, you are accepting and consenting to the practices described in this Policy. Please note that this includes consenting to the collection and processing of any Personal Information you provide, as described below. We may amend this Policy from time to time so please check it occasionally to ensure that you agree with any changes. Your continued use of the Hub.xyz website will constitute your acceptance of, and agreement to, any changes.

The Company values privacy and we make a concerted effort to minimize and, to the extent possible, eliminate the exposure of personal data during the use of our platform. We do not collect any special categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

We do not collect, hold, or store any information relating to your wallet, including private keys, keystore files, passwords, mnemonic phrases. In case the user connects to the Hub.xyz website from a wallet managed by Hub.xyz, the wallet’s management policy will follow Hub.xyz’s Term of Use. To the extent we collect any Personal Information, this Policy describes how the Company collects, uses, and shares Personal Information of people who use the Hub.xyz website. This Policy applies to anyone who accesses the Hub.xyz website.

Please read the Policy carefully to understand our practices regarding your information and how we will treat it. By visiting the Hub.xyz website, you acknowledge that the collection, use, and sharing of your information will take place as described in this Policy. So that we are clear about the terminology we are using, when we use the phrase “Personal Information” in this Policy, we mean information about an individual that (either by itself or when combined with information from other available sources) allows that individual to be identified, including but not limited, the individual’s name, telephone number, or e-mail address.

We may collect and process the following types of information about you

Information you provide us: You may provide us with Personal Information by filling in forms on our website or by corresponding with us by e-mail or live-chat. The Personal Information you provide may include your name, email, address, phone number, language preference and information regarding the pages you access. By providing us with this information, you expressly consent to our use of your Personal Information in accordance with this Policy.

Information we collect about you: When you use the Hub.xyz website, we may automatically collect information about your IP address, information about your visit, browser plug-in types and versions, your browsing activity, timezone setting, how you use the Hub.xyz website, and information about your visit, including the dates and times you use the website, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.

How we use information

We use the information that we have about you to provide support and certain services to you. We may use the Personal Information we collect from and about you to:

  • provide you with information or services that you request from us, including to respond to your comments, questions, and/or provide customer service
  • provide information to you about developments and new products, features, including changes and enhancements to the Site
  • monitor and analyze usage and trends and personalize and improve the Platform and the Site and your experience using Platform and the Site
  • conduct surveys and get feedback from you
  • develop, enhance, and market products and services, and provide products and services to you
  • meet the Company’s legal and regulatory requirements, and for any other purpose with your consent.

We use IP addresses to analyze trends, administer the Site, track user movements, and gather broad demographic information for aggregate use. For systems administration and detecting usage patterns and troubleshooting purposes, the Site’s web servers also automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL.

This information is not shared with third parties and is used only within the Company on a need-to-know basis. We reserve the right to block access for any user accessing the Site via a proxy service intending to conceal originating identity. We review our retention periods for Personal Information on a regular basis. We will hold your Personal Information on our systems for as long as is necessary for the relevant activity.

Other Sites & Links to Other Sites

This Policy and the use of your Personal Information only applies to the information you provide. You are cautioned that if you disclose Personal Information or personally sensitive data through the use of the Internet, such as through chat rooms, communities, bulletin boards, or other public online forums, this information may be collected and used by other persons or companies over which the Company has no control. It is your responsibility to review the privacy statements, policies, terms, and conditions of any person or company to whom you choose to link or with whom you choose to contract. We are not responsible for the privacy statements, policies, terms, conditions, or other content of any Site not owned or managed by us.

The Site may contain links to other third-party websites or applications. Once you click on such a link and leave the Site or are redirected to a third-party website or application, you are no longer governed by this Policy. Any information you provide on those sites is subject to that third party’s privacy policy and we are not responsible for the privacy and security practices and policies of those third-party sites or applications.

Our Commitment Towards Children’s Privacy

We do not direct the Platform and the Site to, nor do we knowingly collect any Personal Information from children under 18. Children under 18 are not eligible to use the Platform and the Site. If we learn that someone using the Platform and the Site is under 18 years of age, we will take steps to remove any Personal Information from our database and to prevent them from utilizing the Platform and the Site.

Security of Your Personal Information Rights

We are committed to protecting the security of Personal Information. We have taken certain physical, administrative, and technical steps to help safeguard the information we collect from and about you. While we take steps to help ensure the integrity and security of our network and systems, we cannot guarantee the security of your data transmitted to us over the email or through the Site; any transmission is at your own risk.

Once we have received your data, we will use strict procedures and security features to try to prevent unauthorized access Personal Information and other data may be exported outside of the jurisdiction in which you reside. Your Personal Information may be processed and stored in a foreign country or countries.